Upload Issues
Troubleshoot problems with video uploads.
Upload fails immediately
Check your connection
- Verify internet is working
- Try loading a website
- Restart your router if needed
Check authentication
- Sign out and sign back in
- Your session may have expired
File size
- Maximum file size: 5GB
- Try a shorter video or lower quality
Upload stuck or slow
Slow progress
Upload speed depends on your internet:
- 10 Mbps upload = ~1 minute per 75MB
- Large files take longer
- Don't close the window
Progress stops
If upload progress freezes:
- Wait 2-3 minutes (may be processing)
- If still stuck, refresh the page
- Try uploading again
Very large files
For files over 2GB:
- Consider splitting into parts
- Export at lower quality
- Upload during off-peak hours
Browser issues
Clear cache
- Clear browser cache and cookies
- Refresh the page
- Try again
Try different browser
- Chrome, Firefox, Safari all work
- Disable browser extensions temporarily
- Use incognito/private mode
After upload
Video not appearing
- Refresh your library
- Wait 1-2 minutes for processing
- Check the upload completed successfully
Processing stuck
If video shows "Processing" for over 10 minutes:
- Contact support with the video ID
- May need to re-upload
Prevention tips
- Use a stable internet connection
- Don't close the browser during upload
- Upload shorter videos when possible
- Keep files under 2GB for reliability